Skip to main content
Lloyd Sealy Library
John Jay College of Criminal Justice

Remote Resources for a Distance Learning Environment

Get the help you need to navigate and succeed in our new online learning environment.

Spring 2020 Student Success

John Jay's FAQ to answer your many questions related to your success with Spring 2020 semester.  Find answers to your questions in relation to:

Academic Success
Technology Access and Use
Planning  for Next Semester

Student Concerns

Student Technology and Software

John Jay Student Laptops:

John Jay students who do not have a home computer should contact the DoIT helpdesk to request a laptop for long term loan. The College is working diligently to meet the needs of students.  

John Jay College Software:

BlackboardAll John Jay courses should be available on the Blackboard Learning Management System (https://bbhosted.cuny.edu/). Some resources include Blackboard User's Guide.

Blackboard app for mobile devices. 

Blackboard support for John Jay students:  blackboardstudent@jjay.cuny.edu

Microsoft Office 365: All John Jay students are licensed to use Microsoft Office 365 from home with the full suite of applications such as Word, PowerPoint, and Excel. Access by logging into the Office 365 site using your CUNYfirst username and password (i.e. jane.doe64@login.cuny.edu)

Zoom:  All John Jay students now have access to the voice and video conferencing system Zoom.  Create and schedule meetings, interact with content such as power point presentations, create a study group to study together!  To claim your Zoom account, register using your John Jay email and password at https://jjay-cuny.zoom.us

Dropbox & Microsoft OneDrive:  Use these cloud based storage options to share non-confidential documents and materials.  To claim your free Dropbox account visit http://dropbox.cuny.edu. To access OneDrive login to Office 365 at http://office.com with your CUNYfirst username and password.

CUNY Rescources and eTools

CUNY wide resources available to ease your transition to distance learning and help finish the Spring 2020 semester STRONG.  Scroll down to the bottom of the page to find a host of electronic and connectivity resources available to CUNY students for free.  Click on the link above for these resources: Dropbox, Microsoft Office 365, ConnectCUNY Webex, Blackboard, Google Drive, Adobe Creative Cloud, Slack, The 10 Minute Mind, Sprint/T-Mobile/Verizon/Altice USA/Comcast/Charter/Spectrum. The New York Times.

Academic Advisement Center

John Jay College Academic Advisement Center is available for student to schedule online appoints with advisors through AdvisorTrac.  Login to AdvisorTrac with your John Jay College email.  Here are the current appointment scheduling options: 

  • Academic Advisement Center
    • Currently enrolled degree seeking undergraduate students not in a specific program!
  • Graduate Students
    • Criminal Justice and MPA Students
  • International Studies and Study Abroad
    • Currently enrolled students
  • Sociology Department
    • Students enrolled in or interested in the Criminology or Sociology majors.

Learning Center's E-Resource Center

  • Writing Tutorials that will help you to improve your writing of persuasive essays and research papers in APA format.
  • Grammar Tutorials that will help you improve your grammar and editing abilities.  
  • ACT Test Tutorials that will help you develop specific ACT reading and writing skills.  You can also take practice tests for the CUNY-ACT Reading and exams.
  • 101 Course Tutorials that will help you read your textbook efficiently and understand key concepts and themes in Criminal Justice 101, Government 101 and Sociology 101.
  • Faculty E-Resources also offers expertise and advice to John Jay faculty who are teaching non-native English speaking students.

Alan Siegel Writing Center

The John Jay Alan Siegel Writing Center provides free service offered to all matriculated undergraduate and graduate students of John Jay College of Criminal Justice who require assistance in writing.  The Writing Center provides online tutoring (click here for information on their tutoring services and videos on how to make an appointment).  You may make an appointment through TutorTrac using your John Jay College email account.

Modern Language Center

John Jay College's Modern Language Center is tutoring students online via Skype, Zoom, or Google Voice. Schedule your appointments through TutorTrac using your John Jay College email account.  An MLC staff member will contact you via your email to set up an online session. 

Tutor Trac Help

You may schedule all of your tutoring appointment through TutorTrac, using any smart device.  Login with your John Jay College email account. Click here for help in logging in and trouble shooting.

ePortfolio Student Support Site

John Jay College ePortfolio's New Digication site has a wealth of resources to support student and faculty--tutorials (Zoom and more), tips, examples, showcases, etc.  Contact information is available, including email addresses for eTerns to provide assistance. 

Technology HELP

The DoIT helpdesk is there to help you. Password resets can be made anytime 24/7 by visiting https://reset.jjay.cuny.edu site. For all other requests, questions or concerns email helpdesk@jjay.cuny.edu to request assistance.